2 Brothers - Privacy Policy

Privacy Policy

Effective Date: 13 March 2026

2 Brothers respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us regarding our services.

This policy complies with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Data Controller

2 Brothers is the data controller responsible for your personal data.

Company Address

2 Brothers
Unit 8 Birch Copse
Technology Road
Poole
Dorset
BH17 7FH
United Kingdom

Email: office@the2brothers.co.uk
Phone: 01202 985276
Website: https://the2brothers.co.uk

2. Personal Data We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Company name
• Service location or property address
• Information submitted through contact forms
• Messages or enquiries sent via email

We may also automatically collect:

• IP address
• Device information
• Browser type
• Pages visited
• Time spent on website
• Referral source
• Interaction with advertisements

3. How We Use Your Information

Your data may be used for the following purposes:

• Responding to enquiries
• Providing quotations and project consultations
• Delivering mechanical, electrical, cooling or renewable services
• Managing customer relationships
• Improving website performance
• Analysing marketing performance
• Preventing fraud or misuse of the website
• Complying with legal obligations

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Legitimate Interests – responding to enquiries and improving services
• Contractual Necessity – providing services requested by customers
• Legal Obligation – complying with regulatory requirements
• Consent – for cookies and advertising technologies

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website performance, analyse visitor behaviour and measure advertising effectiveness.

Types of cookies used:

• Essential cookies
• Analytics cookies
• Advertising cookies

6. Google Advertising and Analytics

We may use services provided by Google LLC including:

• Google Analytics
• Google Ads conversion tracking
• Google advertising cookies

Google may collect device information, IP address and browsing behaviour to measure advertising effectiveness.

Google privacy policy: https://policies.google.com/privacy

Google Ads settings: https://adssettings.google.com

7. Meta (Facebook & Instagram) Advertising

Our website may use the Meta Pixel provided by Meta Platforms Inc.

This technology helps us measure the effectiveness of advertising campaigns on Facebook and Instagram.

Meta may collect:

• IP address
• Device information
• Browser information
• Pages visited
• Interactions with advertisements

Meta privacy policy: https://www.facebook.com/privacy/policy/

Ad preferences: https://www.facebook.com/adpreferences

8. Cookie Consent

When visiting our website, a cookie consent banner may appear allowing users to accept or reject non-essential cookies.

Analytics and advertising cookies are only activated after consent.

9. Example Cookies Used

10. Third-Party Service Providers

We may share limited personal data with trusted service providers including:

• Google LLC (analytics and advertising)
• Meta Platforms Inc. (advertising)
• Website hosting providers
• IT support services
• Professional advisers where required by law

11. International Data Transfers

Some third-party providers may process data outside the UK. Where this occurs we use safeguards such as Standard Contractual Clauses.

12. Data Retention

• Enquiry data – up to 12 months
• Customer records – up to 6 years for legal and accounting purposes

13. Data Security

We implement security measures including:

• Secure hosting infrastructure
• SSL encryption
• Restricted data access
• Secure internal systems

14. Children’s Privacy

Our services are not intended for individuals under 16 years of age.

15. Your Data Protection Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

16. Complaints

If you believe your data rights have been violated you may contact the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

https://ico.org.uk

17. Changes to This Policy

We may update this policy periodically. The latest version will always be published on this page.