At 2Brothers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit the2brothers.co.uk, contact us, request a quotation or use our services.
This policy also explains your rights under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2Brothers provides mechanical, electrical, cooling and renewable energy services to domestic and commercial customers across Dorset, Wessex and the South Coast.
Our services are delivered through the 2Brothers group, including:
2Brothers Mechanical & Electrical Ltd
2Brothers Renewables Ltd
2Brothers Cooling Ltd
For privacy enquiries relating to this website or information submitted to us, you can contact us using the following details:
Address: 2 Brothers Renewables Ltd, Unit 8, Birch Copse, Technology Road, Poole, Dorset, BH17 7YJ
Telephone: 01202 985276
Email: office@the2brothers.co.uk
Website: the2brothers.co.uk
The personal information we collect depends on how you interact with us.
When you contact us through our website, by telephone, email or another communication method, we may collect information including:
Your name
Company or organisation name
Telephone number
Email address
Property or service address where relevant
The subject of your enquiry
Information contained within your message
Details about the service, installation, repair or project you are interested in
Information necessary to prepare quotations, arrange surveys or carry out work
Records of communications between you and 2Brothers
Please avoid providing sensitive personal information through our website forms unless it is necessary for your enquiry.
When you use our website, certain technical information may be collected automatically by our website, hosting provider and technologies used on the site.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
General website usage and performance information
Cookie and consent preferences
Some of this information may be collected through cookies and similar technologies.
We may use your personal information to:
Respond to enquiries
Provide information about our services
Prepare and provide quotations
Arrange surveys, consultations, installations, repairs and maintenance
Communicate with customers regarding ongoing or completed projects
Provide after-sales support
Manage our relationship with customers and suppliers
Maintain appropriate business and project records
Process transactions and administer contracts
Comply with accounting, tax, regulatory and legal requirements
Protect our website, systems and business against fraud, misuse and security threats
Monitor and improve the performance and usability of our website
Measure the effectiveness of our website and marketing, where permitted and subject to applicable consent requirements
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
We may process your information when this is necessary to provide services you have requested, perform a contract with you or take steps at your request before entering into a contract, such as preparing a quotation.
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This can include responding to business enquiries, managing customer relationships, maintaining appropriate business records, protecting our website and improving our services.
We may process and retain information where necessary to comply with legal or regulatory requirements, including accounting, taxation and other statutory obligations.
Where processing requires your consent, we will ask for it before carrying out that processing.
This may apply, for example, to certain cookies, tracking technologies or electronic marketing activities.
Where processing is based on consent, you can withdraw your consent at any time.
When you submit a form through the 2Brothers website, we use the information you provide to understand and respond to your enquiry.
Our website forms may request information such as your:
Name
Company
Telephone number
Email address
Subject
Message
Your information may then be used to contact you, provide requested information, arrange a consultation or survey, or prepare a quotation.
Submitting an enquiry does not automatically mean that you have agreed to receive unrelated marketing communications from us.
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, maintain security and, where applicable, measure website or marketing performance.
Cookies may include:
These are required for essential website functionality and security and may not require consent where an applicable exemption applies.
These may remember choices or settings that improve your experience of the website.
Where used, these help us understand how visitors interact with the website and how the website performs.
Where used, these may help measure advertising campaigns or provide more relevant advertising.
Where consent is required, non-essential cookies and similar technologies will only be activated after you have made the appropriate choice through our cookie consent system.
You can change or withdraw your cookie choices using the cookie preference controls available on our website.
You can also manage cookies through your browser settings. Blocking certain cookies may affect some website functionality.
We do not sell your personal information.
We may share information where reasonably necessary with organisations that help us operate our business and provide our services, such as:
Website and IT service providers
Hosting and email providers
Professional advisers
Accountants
Payment or financial service providers, where applicable
Contractors, suppliers or service partners involved in delivering a project
Analytics, security or website technology providers where applicable
Regulators, government authorities, law enforcement agencies or courts where required by law
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
Some technology providers used by websites and businesses may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is permitted under applicable UK data protection law and that appropriate safeguards are used where required.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual and regulatory requirements.
Retention periods may therefore vary depending on the type of information and our relationship with you.
For example, information connected with quotations, contracts, completed projects, invoices, warranties, maintenance or legal obligations may need to be retained for longer than a general website enquiry.
When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access controls, secure hosting, software maintenance and other appropriate website and business security measures.
However, no internet-based system can be guaranteed to be completely secure.
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of your information where the right to data portability applies
Withdraw consent where processing is based on consent
Raise concerns about how your personal information is being handled
Not every right applies in every situation, and there may be circumstances where the law allows or requires us to continue processing or retaining particular information.
To exercise your rights, contact us at office@the2brothers.co.uk.
We may need to verify your identity before fulfilling certain requests.
Where we send electronic marketing communications, we will do so in accordance with applicable data protection and electronic communications requirements.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by using an unsubscribe facility provided with the communication or by contacting us at office@the2brothers.co.uk.
Service-related communications concerning quotations, appointments, installations, repairs, maintenance, warranties or existing customer relationships are not necessarily marketing communications.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of websites operated by other organisations. We recommend reviewing the privacy information provided by those organisations before submitting personal information to them.
Our website and services are intended primarily for adults seeking domestic or commercial mechanical, electrical, cooling and renewable energy services.
We do not knowingly use the website to collect personal information from children for marketing purposes.
If you have concerns about how we use your personal information, please contact us first so that we can investigate the matter.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information about your rights and how to contact the ICO is available at ico.org.uk.
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or the way we process personal information.
The latest version will be published on this page and the Last updated date at the top of the policy will be changed accordingly.
If you have questions about this Privacy Policy, how we use your personal information or your data protection rights, contact:
2Brothers
2 Brothers Renewables Ltd, Unit 8, Birch Copse, Technology Road, Poole, Dorset, BH17 7YJ
Email: office@the2brothers.co.uk
Telephone: 01202 985276
Website: the2brothers.co.uk
